Complaints and feedback
If something we did was wrong, unhelpful or unclear, we would rather hear it than not. The same goes for suggestions.
What you can raise
- The conduct of a member during an activity.
- The way an activity was organized or communicated.
- Information on this website you believe is wrong.
- Handling of your personal information.
- A photograph you would like removed.
- A suggestion for how we could do something better.
How to send it
Write to sebastian.saunders616@gmx.com or call +38944331006. Please describe what happened, when, and what outcome you are looking for. If you would rather not give your name, you can send the complaint without it; we will still look into it, though we will not be able to reply to you.
How it is handled
A complaint is read by the club's officers and, where it concerns the club's work rather than an individual's privacy, discussed by the members. Matters involving a named person are handled discreetly and only with those who need to be involved.
Because the club is run by volunteers, a response may take some time. We will say what we found and what, if anything, we are changing as a result.
Confidentiality
What you send is shared only with those who need to see it in order to deal with it, and is not used for any other purpose.
You can also use the contact form.